IntroductionThai AirAsia (FD) is a low cost carrier airline flying to domestic & international routes. The airline gives the passengers with a cabin baggage allowance of 7 kg and maximum size of 36 cm x 23 cm x 56 cm (L x W x H). The ticket fare does not include free checked baggage allowance. Check in time at the airport starts from 180 minutes prior to the departure time. Check in online is allowed for flight with the airline on Thai AirAsia official website page. It can be processed 14 days prior to departure time.
How to Book1. Go to Airpaz site, or open the Airpaz application (Android/iOS) on your handphone. 2. Fill in the details in the flight search box. 3. Choose your perfect flight. 4. Fill in the contact detail and passenger information on the booking page. 5. Process payment through the selected payment method. 6. Get your Thai AirAsia flight e-itinerary in the My Booking page, or in your email.
How to PayThe payment for your Thai AirAsia booking on Airpaz can be made via bank credit card, PayPal, bank transfer, and over the counter methods. For a complete information, visit Airpaz Payment Guide page.
Company ProfileThai AirAsia is the joint venture of AirAsia Berhad (Malaysia AirAsia) and Thailand’s Asia Aviation. The airline operates using ICAO code AIQ and IATA code FD. It serves the low cost carrier market in Thailand, operating to 67 destinations from its main hub at the Don Mueang Airport in Bangkok. Some of the airline’s local Thai destinations are the Chiang Mai International Airport, Phuket International Airport, and Hat Yai International Airport. Internationally, it has flights scheduled to various airports in Asia such as Jaipur Airport, Kota Kinabalu International Airport, Kuala Lumpur International Airport, Changi Airport, and Phnom Penh International Airport. The airline which uses the slogan “Now Everyone Can Fly” is the passenger’s choice not only because of its low fare, but also the airline’s services. AirAsia has won the Asia’s Leading Low-Cost Airline title for six years in a row at the World Travel Awards Asia and Australia, and ranked 3 star by Skytrax. If you are a member of the AirAsia mileage, the AirAsia BIG, you can access various services on the official website, here. Thai AirAsia’s Heaf Office address is 222 Don Mueang International Airport, 3rd Floor, Central Office Building, Room No. 3200 Vibhavadi Rangsit Road, Don Mueang, Bangkok, Thailand 10210.
HistoryThai AirAsia is the result of AirAsia Berhad (Malaysia AirAsia) expansion to Thailand, and a joint venture between the Malaysian low-cost carrier and Thailand’s Asia Aviation Plc. It was established two years after AirAsia was bought by its owner, Tony Fernandes, from DRB-HICOM in 2004. The first ever flight under the airline was a domestic flight from Don Mueang International Airport to Hat Yai International Airport. At first, the airline only operate flights between Bangkok and Hat Yai, it started serving more domestic and international routes. Currently, it operates 62 airlines in its fleet to more than 60 destinations both in Thailand and other countries in Asia such as China, Viet Nam, Malaysia, and Singapore.
Call CenterCall center for Thai AirAsia is not available. Please contact through AirAsia live chat (AVA).
Live ChatAnother alternative is to go to their live chat page here.
Facilities and Services
Cabin BaggageAll passengers (except infants) are allowed to bring 2 cabin/hand baggages for free: 1 luggage, and 1 laptop bag/hand bag/small bag. For the cabin baggage allowance, the dimensions of the cabin luggage must not be more than 56cm x 36cm x 23cm, and it must fit in the overhead storage compartment in the aircraft. As for the smaller bag, it must not exceed 40cm x 30cm x 10cm, and will fit under the seat in front of you. The total weight of both cabin baggage should not exceed 7kg.
Checked BaggageThai AirAsia does not provide free checked baggage allowance for the passengers.
Excess BaggageIf the cabin baggage allowance is not enough and you plan to carry more, you can add extra checked in baggage allowance from the airline. It offers an allowance of 15kg (only on domestic flights), 20kg, 25kg, 30kg, and 40kg (also available for international routes). The check in luggage price varies between routes, and you can check it here Liquid, aerosol, and gels (LAG) items are not prohibited and can be carried on board, as long as the passenger follow these restrictions: LAG items such as perfume, drinks, gels, toothpaste, and creams must be put in a container that has a maximum weight of 100gr, or maximum volume 100ml. LAG item in a container bigger than the maximum weight or volume is not allowed on board, although it is only part-filled. All the LAG items must be put in a transparent plastic resealable bag with a maximum sealed area of 80cm (eg. 20x20cm or 15x25cm), and maximum volume of 1 litre. Each passenger is only allowed ONE resealable plastic bag. Disclaimer: Information stated above is intended for general guide only, and may be changed by the airline with no prior notification. Contact the airline for further information.
Thai AirAsia offers several seat options for its passengers that depend on the route and aircraft used on the route. Currently, the airline operates using only the Airbus A320 so there are only two seats: Hot Seat and Standard Seat. The Standard Seat has a pitch of 28” and seat width of 16-17”. The Hot Seat, however, comes with 29” pitch and 17” width complete with 20.3” legroom for seats in row 1, 12, and 14. Passengers in the Hot Seat will also be allowed to board the plane first. If you purchase the Value Pack, you can choose a seat from the Standard Seats for free although you would still have to pay to book the Hot Seat. If you decide not to choose a seat or purchase the Hot Seat, you will be automatically allocated a seat.
Inflight EntertainmentThe airline provides various inflight services and comforts for the passengers to enjoy, meals, and free WiFi that would let you access a flight entertainment portal. However, although the airline provides a free to access inflight WiFi, you would need to bring your own gadget. Connecting your gadget to the WiFi will direct you to ROKKI portal, and you can access entertainment such as movies, video streaming, music, and magazines.
Inflight Free SnackFree snack/beverage is not available during flights with Thai AirAsia.
Meal OrderThere are various type of snacks and and meals that the airline offers, from Malay to Indian and Thai foods. The price of the snacks and beverages range from 40 to 80THB, while the hot meal costs 150 to 200THB. You can also pre-book the meal for a more economical price on their website to get a better deal. Check the full inflight menu here.
Inflight WifiThe inflight entertainment in AirAsia is provided through ROKKI, the airline’s on board WiFi that allows the passenger to connect their personal device to the internet during flight. ROKKI also provides free movies, video stream, music and magazines that the passengers can enjoy without paying extra. However, the free connection cannot be used to access other applications outside of the inflight entertainment provided. If you want to access your social media, chatting apps, or other applications, you have to purchase the WiFi data. You can purchase the WiFi data before flight here or on board by using cash or credit card.
Privilege ProgramPrivilege program is available for the loyal customers of Thai AirAsia, and more detail on it can be read here.
Web Check-inPassengers can check in online through the official website of Thai AirAsia. To do so, click here to go to the airline’s check-in page. Online check-in can be done 14 days prior to scheduled departure time.
Airport Check-inAirport check-in counters Thai AirAsia are open 3 hours and close 60 minutes before the scheduled flight departure time for International flights. For domestic flights, open 2 hours and close 45 minutes before the scheduled flight departure time for Domestic flights. You are advised to check in at least half an hour before the check in and baggage drop counter at the airport closes.
Kiosk Check-inIf both of those options are not available to you, you can also check yourself in directly at the airport using the self check in kiosks. Do not forget your itinerary since you will need the booking number to check in using the self check-in kiosk. Currently, check-in kiosks are available at most airports in Thailand, Indonesia, Malaysia, the Philippines, India, and Singapore. You can also use the self check-in kiosk to check your baggage in.
App Check-inApp check-in through the airline’s official mobile (Android/iOS) app is possible. To do so, the passengers should download the Thai AirAsia mobile application on their handphone. The check in time is 336 hours before the scheduled flight departure time. However, self check in services (web check in, mobile app check in, and self check-in kiosk) are not available for: 1. Pregnant passengers 2. Passengers flying with infant not older than 8 days 3. Passengers with reduced mobility or requiring special assistance 4. Passengers below 16 years old who is travelling alone 5. Passengers with a medical condition 6. Passengers travelling to or from the United States 7. Passengers who cannot self check-in have to directly check in at the airport check in counters.
Terms and Conditions
AirAsia Fare Rules
|-||Low Fare||Value Pack||Premium Flex||Premium Flatbed|
|Checked Baggage||$||20 kg||20kg||40kg|
|Pick a Seat||$||Standard Seats only||V||V|
|Insurance by Tune Protect||$||V||V||V|
|Xcite Inflight Entertainment||$||$||$||V|
|Pillow and Duvet||X||X||X||V|
|Change Flight Date/Time||$||$||Free (2 times)||Unlimited|
|BIG Points||Up to 10 BIG Points for every RM1 spent||Up to 10 BIG Points for every RM1 spent||Up to 12 BIG Points for every RM1 spent||Up to 12 BIG Points for every RM1 spent|