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Juneyao Air

Juneyao Air (HO)

 Free Cabin Baggage Allowance 10kg
 Free Check-In Baggage Allowance 20kg
 check-in 150 minutes before departure
 Free Snack On Board
 Online Check-in

Juneyao Air Baggage

The Concept of Baggage:The belongings carried by a passenger during travel for the purposes of wearing, use, comfort and convenience. Unless otherwise specified, they also include your checked baggage and carry-on items.
Checked Baggage
What is "checked baggage"?
Checked baggage refers to the luggages handed over by a passenger to the airline company who is responsible for the custody and transport of them. In order to ensure the safety of your checked baggage, your suitcase should be locked and cartons and woven bags should be packed. In addition, checked baggage should not contain any cash, jewellery, securities, valuables, lithium batteries and other inflammable and explosive materials.
What are the provisions for transport of checked baggage?
Checked baggage must be packed properly, locked and fastened in place and wrapped securely. They should be able to withstand a certain pressure and ensure safe handling and transport under normal handling conditions. Checked baggage should meet the following requirements:
1) Suitcases, travel bags, handbags, etc. must be locked.
2) More than one parcel should not be bundled into one.
3) Additional items should not be attached to or inserted into the baggage.
4) Bamboo baskets, string bags, straw ropes, straw bags, etc. should not be used as outer packaging for the baggage.
5) Packaging articles with a hazard marker or label generally should not be used as outer packaging for the baggage. If they are used this way, the hazard marker and label on them must be removed or covered.
6) The name, detailed address and phone number of the passenger should be clearly marked on the baggage.
7) Sawdust, chaff, grass clippings, etc. should not be used as underlay in the package of the baggage.
What are the weight limits and dimensions of free checked baggage?
The free baggage allowance (inclusive of checked and unchecked baggage) for one passenger with an adult or child ticket are: 40kg for first class, 30kg for business class, and 20kg for economy class. The volume of the baggage should not exceed 40cm60cm100cm.
Does an infant passenger have the free baggage allowance?
A passenger with an infant ticket does not have the free baggage allowance, but may have a pushchair consigned free of charge.
Instructions for Carry-on Baggage
For a domestic flight, the total weight of hand luggages should not exceed 5kg and the volume of each article should not exceed 20cm40cm55cm. Any luggage exceeding the number, weight or size restrictions will be required to be consigned.
What about the procedures for excess baggage charge?
Checked baggage exceeding the free baggage allowance for the passenger ticket is required to pay an excess baggage charge and issue an excess baggage ticket. The excess baggage charge is calculated by multiplying the weight (kilograms) of the baggage by 1.5% of full economy fare.
Miscellaneous Concerning Checked Baggage
Can checked baggage carry any lithium battery?
As electronic equipment containing lithium and lithium ion batteries and battery packs for personal use as consumer goods, personal-use electronic devices containing lithium metal and lithium-ion battery cells and batteries will be placed in hand luggages carried by passengers and crew members. All spare batteries for such devices will be placed in their original retail packaging or be subject to other insulation treatment. Further, each battery installed in a device or carried as a spare will not exceed the following limits:
1) The lithium content of a lithium metal or lithium alloy battery will not exceed 2 grams.
2) The watt-hour rating of a lithium ion battery will not exceed 100Wh (Watt-hour is calculated by multiplying the nominal voltage by the rated capacity expressed in ampere-hours).
3) Subject to approval of the airline company, the watt-hour rating may be greater than 100Wh but not exceed 160Wh, while the number of spare lithium batteries to be carried will not exceed 2 pieces.
4) Any lithium battery exceeding 160Wh must not be carried.
Provisions for Consignment of Liquids
Any liquids cannot be carried by a domestic flight passenger, however, they may be consigned and their packaging should comply with the relevant provisions for civil air transport. A few cosmetics for personal travel use may be carried by the passenger, provided that only one cosmetic for each class with an volume of no more than 100ml is carried and put in the exclusive bag for open-bottle inspection.
What is a luggage value statement?
When our provisions for baggage allowance are considered insufficient to protect passenger interests on the luggage to be consigned, a stated value for that luggage may be applied for. The maximum stated value for a luggage will be RMB 8,000. When a passenger has any objections to the value stated and refuses to accept luggage inspection, we will be entitled to deny reception and transport of that luggage.
What are the hazardous materials that are not allowed to be carried in person or consigned?
Firearms(including all kinds of airsofts, miniature shooters and offensive weapons), ammunitions, ordnances, police weapons, explosives, inflammable and explosive materials, poisonous substances, radioactive substances, corrosive substances, hazardous solutions and other dangerous and prohibited articles must not be carried on board or placed in any luggage or goods to be consigned. Any hazardous material identified will be immediately handed over to the public security organ for disposition.
Damaged Baggage and Other Matters
Damaged and Lost Baggage
In case of delayed, damaged or lost checked baggage during transportation, please immediately contact the baggage inquiry office at the airport. You will have to show your boarding pass, baggage check and identity document, fill out a "baggage transport accident record" sheet and identify all details.
In case of any damage to or loss of checked baggage, the passenger should complain to the carrier within seven days from the date of receipt of that baggage.
Excess and Special Baggage
The transport of special goods such as sports equipment and performance props may be applied for when booking seats, and the list of the items should be provided to the customs so that the airline company can make early arrangements.

Juneyao Air Company Profile

Juneyao Airlines, registered in the P.R. of China, is a full service carrier. We started commercial operations from 25th September, 2006 and currently have 30 Airbus A320 aircraft. Based at Shanghai Hongqiao and Pudong Airport, we operate schedule/non‐schedule domestic and international passenger services. To ensure the maximum passenger comfort, we always introduce brand new aircraft from Airbus since the very beginning. We have the youngest fleet in China, an average aircraft age of 2.5 years. The seat plan is 8 business class and 150 economy class which is fewer than our competitors for A320 and allows more legroom and space for passengers. Juneyao Airlines operates over 40 air routes and the weekly flight volume is around 1,000. And we have started our schedule flight service between Phuket and Shanghai since 9th November, 2012. Originating from Shanghai, our fleet has already reached most major cities in China. We currently operate flights to the following destinations:
Phuket, Baotou, Beijing, Beihai, Changchun, Changsha, Changzhi, Chongqing, Dalian,
Dongying, Fuzhou, Guangzhou, Guilin, Guiyang, Haikou, Harbin, Hohhot, Hong Kong (S.A.R),
Kunming, Longyan, Macau (S.A.R), Nanchang, Nanning, Qingdao, Shanghai, Shenyang, Shenzhen,
Shijiazhuang, Sanya, Tianjin, Taiyuan, Tongliao, Urumqi, Wenzhou, Wuhan, Xiamen, Xi’an, Yichang,
Zhuhai, and many more to come.
We will operate Bangkok‐ Shanghai round trip flights from January 2013.

Juneyao Air Call Centre

Post code: 200032
Tel: 021-51155555
Fax: 021-51155678

Juneyao Air Fare Rules

Airfare of your ticket|Cancellation Fee / per ticket|Cancellation Fee / per ticket
First Class and business class |Free|Free
Economy Class, and 5%-20% discount on Economy Class tickets |5% of fare charge if the cancellation is processed at least 4 hours prior to departure.10% of fare charge if the cancellation is processed within 4 hours or after departure.|5% of fare charge if the cancellation is processed at least 4 hours prior to departure
10% of fare charge if the cancellation is processed within 4 hours or after departure
24%-40% discount on Economy Class tickets |20% of fare charge if the cancellation is processed at least 4 hours prior to departure.30% of fare charge if the cancellation is processed within 4 hours or after departure.|Free of charge for the first change
45%-60% discount on Economy Class tickets |40% of fare charge if the cancellation is processed at least 4 hours prior to departure.50% of fare charge if the cancellation is processed within 4 hours or after departure.|the tickets can not be changed

Juneyao Air History

JuneYao Airlines started its formal operation since September 25, 2006.As of January 18,2013,JuneYao Airlines has come to own 31 brand-new Airbus A320 aircrafts through self purchase and leasing, and realized flight routes departing from 2 airports (Hongqiao Airport and Pudong Airport) in Shanghai’s base.Juneyao Airlines is already operating over 70 domestic (regional) flight routes covering Beijing, Tianjin, Hong Kong, Macao, Guangzhou, Chongqing, Urumqi, Shenzhen, Wenzhou, Changsha, Qingdao, Sanya, Taiyuan, Kunming, Chengdu, Dalian, Harbin, Shenyang, Changchun, Yantai, Fuzhou, Xiamen, Taizhou, Changzhi, Beihai, Longyan, Guilin, Baotou, Hohhot, Hailar, Wuhan, Shijiazhuang, Zhengzhou, Haikou, Nanning, Dongying, Nanchang, Zhuhai, Guiyang, Xi’an,etc.International flight routes to Chiengmai, Phuket Island, Bangkok, Jeju, Gangwon-do were opened, as well as flight routes to Taiwan Kaohsiung and Taipei.
JuneYao Airlines targets at official business, business and business leisure market at medium to high levels. Headquartered in Shanghai, its airline network radiates domestic and neighboring regions as transportation hubs. As the approved international (regional) flight operator, JuneYao airlines will gradually open other international and regional flight routes.
In July 2009, JuneYao Airlines passed the audit of the International Air Transport Association (IATA) with a high score and officially received the IATA Operational Safety Audit (IOSA) registration certificate from International Air Transport Association (IATA), becoming the first new private airline company successfully passed the IOSA audit, which is also the youngest airline company to obtain IOSA certification. This marked that JuneYao Airlines had reached the latest and the most authoritative safe operation standards of international aviation industry; it also indicated JuneYao Airlines had officially secured the passport of safety to get into the aviation market of Europe, the United States and other developed countries.On December 25, 2013, “JuneYao Airlines” was awarded as the famous trademark of Shanghai on the review conference held by the Shanghai famous trademark review committee.
JuneYao Airlines is the fastest-growing airline company in China, with the latest and the youngest fleet in domestic airline companies, which greatly ensures the flight safety and flight punctuality. Up till now, in terms of hardware, JuneYao Airlines boasts its uniquely provision of brand-new aircrafts, the widest seat interval and adjustable head rest to provide passengers with more comfortable cabin layout; in terms of software, it strives to make continual improvements with the implementation of the new membership rewards program to provide passengers more distinctive and attentive service. Meanwhile, JuneYao Airlines has won a number of social honors. It has consecutively earned China’s "Outstanding Brand Innovation Award", "Customer Satisfaction Excellent Award ", “Highest Growth Potential Award” and "China-Impact Excellent Brand Award "," The Year's Most Popular Airline Company", and "The Most Amiable Airline Company”; it has also been awarded Shanghai’s “May First Labor Honorary Certificate”, "Safe Unit", “Civilized Model Women’s Post” and “Service Star with User Satisfaction”and “Best Business Model in 2012” and“National Trustworthy Enterprise"honorary titles. Its overall strength continued to improve and maintained profit-earning record in consecutive years.
As one of the fastest growing airline companies in China, in the fierce competition of aviation transport market, JuneYao Airlines adheres to the service concepts of “JuneYao Airlines, as Comfortable as at Home”, abides by “Safety, Punctuality, Attentive Service” operation concept, and strives to build a century-old international aviation brand with attentive service, low cost, industrial characteristics, high rate of return and differentiation.

Juneyao Air Term and Condition


You who have already reserved a seat should purchase a ticket within the time limits. If you fail to purchase a ticket within the limits, the reservation you have made will be canceled accordingly; If you fail to reserve a connection ticket within the limits in accordance with the requirements of airports or related carriers, the flight you have reserved can be offered to another passenger accordingly. If you want to change or cancel the reservation, you should apply for it within the time limits; If some restricted conditions are attached to your ticket price, you should stick to these restricted conditions. Open tickets should be used after reserving the seats.

Purchase of Ticket

When you purchase a ticket, your own valid identity certificate (including but not limited to, ID card, passport, visa, etc)must be presented and you should pay attention to the validity of Id card, passport. Visa, etc. A 'Passenger Reservation Card' must be filled in. If you purchase tickets on our website or the service line 95520, you should inform us of your valid ID card, telephone, etc and be responsible for the authenticity of the information. When passengers with illness, pregnancy (pregnancy over 32 weeks) purchase tickets, the medical certificate for flights from recognized medical organizations should be presented. Details of sick travelers qualifying to take flights can be found in our "transportation condition." We remind you that certain discounted tickets or special offers tickets contain limits to some services which might inconvenience your journey.

Passenger ticket

Passenger ticket is the air transport certificate of the contract between you and us. Passenger ticket contains paper ticket and e-ticket. Passenger ticket is name-registered, only used by the person named on the ticket. A ticket is should not be transferred, mutilated or altered, otherwise the ticket will be void and no refund will be made. If you use defective tickets or the tickets which are not changed by us or our agents, we will reject the flight. Ticket is valid from the date of commencement of first shipment and within one year, it is effective; if your ticket is not used, from the date of issuing the ticket, it is valid for one year, excluding special fare tickets. Validity of special fare tickets is calculated in accordance with the conditions specified by us. Connection flights tickets shall be used in accordance with ticket voyage in the order from the departure point.


You can go to the direct ticket office, sales agents or the website, service line 95520 to purchase the e-tickets. When you purchase the e-tickets, valid travel certificate to be used when you check in at the airport should be presented. "Air transport e-ticket" (abbreviation: "Itinerary") only serves as an electronic ticket you purchase for reimbursement voucher and not as certificate for airport check-in procedures and security checks. If your failure causes "itinerary" to be lost, according to "air transport e-ticket itinerary management approach", we will not make up for printing your "itinerary ".

Child tickets, infant tickets

An infant under 2 years of age and reaching 14 days not occupying a separate seat is charged at 10% of the adult fare. If you need a separate seat, the infant is charged child fare ticket price. One adult passenger is entitled to accompany two infants and when the number is more than two, every extra one is charged as much as a child fare with a seat.

Paper ticket lost

If you have lost your paper ticket, within the valid time of this lost paper ticket, you should go to EA or our sales agent to apply for loss reporting of paper ticket with your personal valid ID card and copies or faxes of lost ticket drawer. After verification and approval, for paper tickets which meet the conditions of filling up application, you will need to make an application before departure time of the scheduled flight, and we will provide a new ticket and a fee will be charged accordingly. If your lost paper ticket is not fraudulent, within 30 days after the expiration date, If your lost paper ticket is fraudulent, we will not be liable.


You can ask for a refund for the ticket if you have not used the ticket for certain or all parts of the flight within the term of validity of the paper or electric ticket. A ticket cannot be returned if it says "No returning""NON-REF"or"NON-REFUND". If you want to get a refund, you need bring your personal valid traveling certificates and the ticket (if applicable) to the place where you originally purchased the ticket. When you voluntarily apply for a refund, a service charge for the refund will ensue according to the ticket's price and applicable conditions. If you terminate your traveling at a place of stop during the flight due to your own reasons, the remaining fund for the unused part of the flight will not be returned. If you cannot take the scheduled flight or cabin, we may choose to get a refund without entailing any service charge. If the customer fails to provide valid certificates or goes against the regulations of the government and carrier, and therefore is not allowed aboard, his application for a refund will be handled according to the voluntary refunding regulations with the service charge ensued.


We may arrange overbooked flights where there are more likely to be empty seats to meet the traveling needs of more customers. We will promptly inform you of the Overbooking information. If you voluntarily give up the ticket, we will provide you with reasonable compensation, arrange for you another suitable flight according to your request, or give you a refund. In special cases, you may not be able to stick to the originally scheduled flight. If so, we will arrange for you the earliest available flight and compensate you with different measures according to your traveling flight and delay.


According to the applicable conditions of the ticket, our passengers and passengers purchase our tickets can have their tickets endorsed. However, endorsement of tickets will only be handled by airlines that have clearing agreements with us. If purchase our tickets or tickets others' tickets containing our legs, and you ask for changing the original carrier of the leg, the ticket: 1) cannot be endorsed if it says "No Endorsement" "NON-END" or "NON-ENDORSABLE"; 2) can be endorsed by us after obtaining our consent if it doesn't say "No Endorsement" "NON-END" or "NON-ENDORSABLE". If we are responsible for your not being able to travel by the original flight and you choose to have your ticket endorsed to other carriers, we will handle the endorsement for you according to the seat availability of the flight of other carriers.

ChangVoluntary flight changee

If you fail to use scheduled seat or flight due to personal reasons, the flight for your onward or return journey will be canceled. If you want to continue with your traveling, please purchase a seat again.


In order to ensure punctuality of the flight, checking in will start 2 hours before the departure time on the ticket for our international and regional flights and end 45 minutes before the departure time on the ticket. The checking in will start 120 minuets before the departure time on the tickets for our domestic flights and end 45 minutes before the departure time on the ticket. Due to the differences between the conditions of waiting areas of airports, the closing time of checking in can be slightly different. To avoid missing the flight, you may inquire through our service hot line 95520. Please arrive at the airport for checking in before the closing time. Note: When you encounter airplane bumpiness, please remain on your seat and fasten your safety belt. Before the "Fasten Your Safety Belt" indicative light goes out, please do not leave your seat or use the toilet; if you happen to be walking in the passenger cabin, you can stand firm by holding on to grooves below the baggage rack or handles around the kitchen or the toilet; you can remain firm by squatting and holding on to the Baggage lever below the seat.

Checked Baggage

Each baggage piece of the checked baggage you bring cannot exceed 50 kilograms in weight or 100×60×40 cm in volume. Baggage that exceeds the above-mentioned measurements can only be transported after obtaining our prior consent. For flights that meet the international transportation conditions, there is the special regulation that each item of checked baggage cannot exceed 32 kilograms in weight.

Free Baggage Allowance

• Free Baggage Allowance includes both checked baggage and unchecked baggage.
• Weight Concept Free Baggage Allowance: 40 kilograms for passengers with adults or children first-class tickets, 30 kilograms for passengers with business-class tickets and 20 kilograms for passengers with economy-class tickets. There is no free baggage allowance for passengers with baby tickets that meet domestic transportation conditions; there is 10 kilograms of free baggage allowance for passengers with child tickets that meet international transportation condition. For each baby, a baby stroller can be transported free of charge.

Checked Baggage

Each baggage piece of the checked baggage you bring cannot exceed 50 kilograms in weight or 100×60×40 cm in volume. Baggage that exceeds the above-mentioned measurements can only be transported after obtaining our prior consent. For flights that meet the international transportation conditions, there is the special regulation that each item of checked baggage cannot exceed 32 kilograms in weight.

Baggage Packing

Checked baggage must be well packed, with intact buckles and tight enough to bear a certain amount of pressure and be able to be loaded /unloaded or transported under normal operating conditions. Your checked luggage or other containers should be well packed, with intact buckles and sealed tightly. Two or more items should not be packed as one piece of luggage. The luggage should not be attached with other articles in order to be able to bear a certain amount of pressure and be loaded/unloaded or transported under normal operating conditions. We can refuse to transport luggage that does not meet our packing standards.

Luggage Compensation

If your checked luggage suffers total or partial damage or loss, compensation will be provided according to relevant laws and regulations.

Responsibilities on flight delays

If the flight is delayed or canceled due to maintenance, flight relocation, business or the air crew, etc., we will provide you with the flight information and arrange for you services such as catering or accommodation. If the flight is delayed or canceled due to carrier reasons such as weather conditions, force majeure, emergencies, air traffic control, security check or passengers, etc., we can provide you with flight information and help to arrange for you services such as catering or accommodation at your own expenses.

Juneyao Air Terminal

Destinations Airport
Baotou Baotou Airport
Beihai Beihai Fucheng Airport
Beijing Beijing Capital International Airport
Changchun Changchun Longjia International Airport
Changsha Changsha Huanghua International Airport
Changzhi Changzhi Wangcun Airport
Chengdu Chengdu Shuangliu International Airport
Chongqing Chongqing Jiangbei International Airport
Dalian Dalian Zhoushuizi International Airport
Fuzhou Fuzhou Changle International Airport
Guilin Guilin Liangjiang International Airport
Guiyang Guiyang Longdongbao International Airport
Hailar Hailar Dongshan Airport
Harbin Harbin Taiping International Airport
Hohhot Hohhot Baita International Airport
Hong Kong Hong Kong International Airport
Kunming Kunming Changshui International Airport
Longyan Longyan Airport
Nanchang Nanchang Changbei International Airport
Nanning Nanning Wuxu International Airport
Qingdao Qingdao Liuting International Airport
Sanya Sanya Phoenix International Airport
Shanghai Shanghai Hongqiao International Airport
Shanghai Shanghai Pudong International Airport
Shenyang Shenyang Taoxian International Airport
Shenzhen Shenzhen Bao'an International Airport
Shijiazhuang Shijiazhuang Daguocun International Airport
Taiyuan Taiyuan Wusu Airport
Tianjin Tianjin Binhai International Airport
Wenzhou Wenzhou Yongqiang Airport
Wuhan Wuhan Tianhe International Airport
Xiamen Xiamen Gaoqi International Airport
Xi'an Xi'an Xianyang International Airport
Zhuhai Zhuhai Jinwan Airport
Osaka Kansai International Airport
Seoul Incheon International Airport
Bangkok Suvarnabhumi Airport
Chiang Mai Chiang Mai International Airport
Phuket Phuket International Airport
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