Frequently Asked Question

Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight. 
Please note, it is also possible that your ticket is not allowed to be changed.

You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website.
Here are the detailed instruction for change flight/ reschedule request:

1. Visit our website and click on 'Orders’ , then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change flight’ and follow the steps.

For Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Order’, then input with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change flight’ and follow the steps.

For check your refund status, you can simply go to 'Orders' menu, then fill in your Airpaz code and your registered email.
If you request for a refund, the status will be displayed there.

If you have registered and have an Airpaz account before, please login to your Airpaz account first before go to 'Orders' menu.

You will receive your e-ticket as soon as your reservation with the airlines is completed and it will be sent to you via email.
It is possible that the confirmation email along with your e-ticket and receipt ends up in your spam filter (it is in the spam folder tab in your registered email). Please try to check in there.

To resend your itinerary, please follow the steps below :

1. Open our website www.airpaz.com
2. Choose "Orders" menu
3. Input your Airpaz code and email
4. Click Search
5. Choose "Resend Itinerary", put your email address then click on "Send"

For Member, you must login first to Manage your Order.

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Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website.
Here is the instruction:

1. Visit Our website and click on 'Orders’ then insert with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

If you are a Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Orders’ with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Change Traveler Data and follow the steps.

*Please notice:
Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.

If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions:

- Voucher must be applied by using same currency from your original booking
- Check if all spaces are deleted at the beginning and at the end of the code
- Check if you are mistaken 0 (the number) with O (the letter)
- Check the validity of the code. A voucher code is valid for 1 year since the date you received the voucher email.
- The voucher from flight booking is valid for flights only
- Enter the code on the payment page by clicking on ‘Verify’ to apply the voucher code

A voucher code is valid for 1 year starting from the date when you received the voucher email.
Once validity has expired, you can’t redeem it anymore.

You can arrange your seat’s number by contacting the airlines. Please use your PNR number (listed on your e-ticket) to reserve your seat with the airlines.

*Please notice:
Some airlines will charge a fee for the seat reservation.
It may also be that you can only reserve a seat during counter check-in.