How can we help you?

For add baggage, you can simply go to 'Orders' menu in our website/apps.
Here are the detailed instruction for Add baggage request:

1. Visit our website and click on 'Orders’ , then input with your Airpaz code and your email address (the one you used to make your booking).
2. Click on ‘Search’
3. Choose the option 'Add baggage’ and follow the steps.

For Member, then you must login first in order to Manage your booking,

1. Visit our website, Login and click on 'Order’, then input with your Airpaz code
2. Click on ‘Search’
3. Choose the option 'Add baggage’ and follow the steps.

If you haven't booked yet and you want to know how much baggage you can bring, you can view the checked baggage allowance when you search your flight.
Please pay attention to the baggage symbol. If you don't see the baggage symbol, it means you need to buy the baggage for your flight (no free baggage provided).
You can check the minimum and maximum quantity of the additional baggage allowance during the booking process. Please see on the traveler data information page during booking process and you will find the baggage option.

If you already booked your flight and you want to check the baggage information, please check it in the 'Orders'.
The quantity of baggage that you can take with you will be different per airlines.

Hand (cabin) baggage normally allowed up to the maximum 7 kg per person/ traveler.