FAQ | Book Flight & Hotel Tickets

When and how to check-in online

The accessible time for check-in online varies per airline. Most airlines allow check-in online 24 hours prior to departure. You can do online check-in at airline website directly using PNR Code and others required details from your e-ticket in your email.

You can find more check-in information by (click here) and choose the airlines you have booked.

I cannot check-in online

In case online check-in doesn't work, please double-check on the requirements below to complete your online check-in.

Is the online check-in already available? For most airlines, online check-in will be available at 24-48 hours prior to departure.
Are you using the correct data to check-in? Please double check on the departure city, PNR, and your surname

*Please note
Check-in online may not available for some airlines.

Do I need to print my e-ticket or can I show my phone during check-in?

If you don't want to print your E-ticket, you can show your PNR Code on your phone when you do the check-in at the airport.

How to get boarding pass?

You can get a boarding pass when you do the check-in at the airport.
Please provide your booking code when you do the check-in at the airline counter in the airport.

When I should arrive at the airport?

We suggest you to arrive at the airport at least 2 hours before your departure time to avoid late check-in.

Is it possible to cancel or reschedule after check-in?

You are not allowed to make any changes if you already checked-in at the aiport or at the website.

Is it possible to purchase add-ons during check-in?

Most airlines provide web check-in feature for their booking, You can purchase add-ons when you do the web check-in.

What is my seat number?

Seat is automatically reserved for you by the airlines, you can see this on your boarding pass. You will receive your boarding pass from the airline after completing your counter check-in or (online) check-in. Check-in online may not be available for some airlines.

How can we help you?