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Terms & Conditions

Important Notice

We sincerely apologize for the impact of COVID-19 to your travel with us. Your call might be waiting in queue since we are having a high volume of incoming calls. Don't worry! You can check the information of how to get the refund and airlines policy status here.


Term and Conditions Cancellation Covid19

  1. 1.

    As a result of pandemic COVID-19 and Lockdown, the number of cancellation request for flights is increasing massively.
    However, please be understood that all Airlines Support & Customer Support experiencing high load for Cancellation request,in result late to respond for your requests.
    Airpaz Team committed to follow up your request continuously to airlines related to cancellation processed, till we have confirmation from Airlines for the Cancellation Processed Successfully, according to Airlines Cancellation Policy for COVID-19.
    For successful refund from airlines, we will directly send out E-Voucher in the first minute we received Authorization from Airlines, according to the amount we received from Airlines. Any request for other refund type please contact us.
    Travelers and Value Customers, all Airpaz Team share the deepest feelings in current COVID-19 conditions, please aware for your health and safety during any circumstances, we hope the best for all travelers to be safe in any place you're now, and would like to thank you for travelling with Airpaz.

    You can use the E-Voucher to re-purchase a new ticket in and E-Voucher valid for 1 year

    Thank you for your understanding.
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