Vietnam Airlines

Company Profile

Vietnam Airlines which operates with IATA code (VN) and ICAO code HVN, is a full flight airline that flies domestic & international routes. The airline flies to destination cities all over the world with its main hub located in Noi Bai International Airport (HAN), Tan Son Nhat International Airport (SGN). Vietnam Airlines operates under Vietnam Airlines JSC. The leader of the company is Duong Tri Thanh. The address of the head office is Vietnam. Vietnam Airlines is a member of the SkyTeam.

History

Vietnam Airlines operating with IATA code (VN) and ICAO code (HVN) was established in 1956. The airline runs under the management of Vietnam Airlines JSC. During its period of establishment, Vietnam Airlines aims to satisfy more customers through the services it offers. Vietnam Airlines has been awarded Best Business-Class Seat Design on Boeing 787-9 Dreamliner and Airbus A350-900 by Global Traveler Magazine China 2016, and certified as 4-Star Airlines by SKYTRAX in 2016.

Flight Attendant

Vietnam Airlines cabin crew wears a uniform in blue, yellow, and white. For male flight attendants, they wear white shirt white blue tie and black trousers. For female flight attendants, they wear blue or yellow the traditional ao dai dress with white trousers. This uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers. Besides, it also perfectly represents the airlines brand's image.

Fleet

Vietnam Airlines operates using a number of airplanes, all of which can be checked below:

Call Center

If you have questions for the airline or are facing any difficulty in the airport such as cancelled flights or lost baggage, you can directly contact the airline. To contact the airline is by sending an email to onlinesupport@vietnamairlines.com. The Vietnam Airlines customer service can be contacted on one of the following numbers :

Live Chat

Vietnam Airlines customer service does not support live chat.

Web Check-in

Through the official website of Vietnam Airlines, passengers can do web check in. To do so, click here to go to the airline’s check-in page. Online check-in can be done 1 days prior to scheduled departure time.

Airport Check-in

Check-in counters for Vietnam Airlines opens 180 minutes prior to the scheduled departure time. You are advised to check in at least one and a half hours before the check in and baggage drop counter at the airport closes.

Kiosk Check-in

Kiosk check-in services is available for the Vietnam Airlines passengers, and could be accessed at the departure city airport depending on the availability. For more information on this service, contact the airline. The check in time is 3 hours before the scheduled flight departure time.

App Check-in

It is possible for Vietnam Airlines passengers to check in through the airline’s official mobile (Android/iOS) application. To do this, download the Vietnam Airlines mobile application on their smartphone. The check in time is 24 hours before the flight departure time.

Baggage

Introduction

Vietnam Airlines (VN) is a full flight airline flying to domestic & international routes. The airline gives the passenger with a cabin baggage allowance of 12 kg and maximum size of 36 cm x 23 cm x 56 cm (L x W x H). The ticket fare does not include free checked baggage allowance. Passengers can check in at the airport 180 minutes prior to the departure time. Check in online is available for flights on Vietnam Airlines official website page. It can be processed 1 days before flight departure time.

How to Book

1. Go to Airpaz website, or access the Airpaz application (Android/iOS) on your mobile phone. 2. Fill in the details in the flight search box. 3. Choose your preferred flight. 4. Fill in the contact and passenger details on the booking page. 5. Complete payment through the selected method. 6. Receive your Vietnam Airlines flight e-ticket in the My Booking page, or in your email.

How to Pay

Payment for your Vietnam Airlines booking on Airpaz can be made via bank PayPal, bank transfer, credit card, and over the counter methods. For a complete information, visit Airpaz.com Payment Guide page.

Fare Rules